Q: How fast is the order processed and delivered? How does it ship?
A: Most orders are processed in 24 hours and items are shipped within 5-7 days. Some products may take 4-6 weeks if they require custom processing (made-to-order). Due to the weight, items are typically delivered via Freight Truck. Exact times are provided during order placement. You can also contact us at 1-877-807-0545 to speak to a member of the team before placing your order!
Q: Can I use a gas fire feature on a wooden deck?
A: Yes, you can use a gas fire feature on a wooden deck, but it's important to place a fire pit pad or heat-resistant barrier underneath to protect the deck from potential heat or sparks. But never use a wood-burning fire pit on a wooden deck!
Q: Can I convert a propane fire feature to natural gas?
A: Many propane fire features can be converted to natural gas with a conversion kit (most include the conversion kit). However, it's important to check the manufacturer's instructions and guidelines to ensure a safe and proper conversion.
Q: What is a BTU rating for fire pits & tables?
A: BTU (British Thermal Unit) rating indicates the heat output of a fire pit. A higher BTU rating generally means more heat. Consider your outdoor space size and heating needs when choosing a fire pit with an appropriate BTU rating.
Q: Do fire pits & tables come with a glass wind guard, cover and media?
A: Most do not come with these items included. We offer these items as accessories and recommend the best options here on this page (above), which can help you make the most of your fire feature.
Q: How do I clean and maintain my fire feature?
A: Regular maintenance includes cleaning the burner, and wiping down the surfaces. Check your product's manual for specific cleaning instructions. Using a protective cover when not in use can also extend the life of your fire pit or table.
Call us at 1-877-807-0545, we'd love to help answer any questions!
