No matter what, we're here to make shopping easy. Please read our various policies below. You can contact us for any assistance!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be received by us in the same condition that you received it, and in its original packaging.

To start a return, you can contact us at 1-877-807-0545. Returns will need to be sent to a designated address we will provide. Items sent back to us without first requesting a return will not be accepted. Note that your refund will be for the product cost (and applicable taxes) less the cost of return freight. Returns/refunds for Custom & Special Order items are not accepted.

You will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Info@hearthoutpost.com. As noted above, your refund will be for the product cost (and applicable taxes) less the cost of return freight. Returns/refunds for Custom & Special Order items are not accepted.

Orders may only be canceled within 24 hours of placement, as we typically fulfill orders the same day they are received. After 24 hours the order is considered final. Please contact us at 1-877-807-0545 or Info@HearthOutpost.com to cancel an order.

To ensure precise delivery estimates, we furnish the duration required for order fulfillment before shipping. Please take a moment to check the stock status and the "ships within" timeframe specified on each item's page or within your shopping cart.

Our order processing occurs from Monday through Friday. Our commitment is to dispatch your items within 24 hours, which may result in your order shipping earlier than initially projected, and you may receive your items in multiple shipments. Rest assured, tracking information will be forwarded to the email address you provided for your convenience on the same day that it ships from our warehouse.

Items will ship from one of our warehouses throughout North America. Most items will ship via Freight Carriers and will take 5-7 days for delivery. Orders over $99 in value (before tax) will be delivered via Free Curbside Delivery, while items less than $99 in value may be subject to a delivery charge at the checkout page. We will make every reasonable effort to deliver your items at the specific time you request, however it is ultimately up to our freight carrier to determine the exact time for delivery. As stated in our Damages policy above, you must note any damages immediately on the carrier's paperwork and report all issues to us within 24 hours accompanies by photos in order for us to address any issues.

Please inspect your order upon receipt. If the item is damaged, you must note it accordingly on the paperwork and either reject the shipment, or accept the shipment with the damages noted on the carrier paperwork. You must report all issues to us within 24 hours of receipt accompanied by photos in the condition it arrived (including packaging). Often times minor issues can be resolved by sending you a replacement part (rather than sending the entire unit back and shipping another one out). Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Additionally, returns for Custom Products will not be accepted unless substantial damage has occurred during transit and verified by carrier.

Payments: At Hearth Outpost, we aim to provide a seamless and secure shopping experience for our customers. We accept a variety of payment methods, including major credit cards, as well as trusted online payment platforms (details below). Rest assured that your financial information is handled with the utmost care and encryption to safeguard your privacy. Please note that all transactions are processed in U.S. dollars (USD). For any payment-related inquiries or assistance, our dedicated customer support team is readily available to assist you.

We proudly accept: Visa, Mastercard, American Express, Diners Club, Shop Pay, Apple Pay, Google Pay and Meta Pay.

Payment Confirmation: After successfully completing your payment, you will receive an email confirmation with details of your order and payment. Please keep this confirmation for your records.